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Before you contact us, please check if the following information answers your questions: If you are a buyer
and do not know how to download your product, note that the download
link will be manually sent to your e-mail, after your
payment is approved. For more details please read the information
available here. If you used an AOL or MSN based e-mail to place your order and have not received the sales receipt e-mail, please note that for some reason this e-mail may be put into your SPAM folder. Check if there is an e-mail from us. The same may happen with the e-mail containing the password. Please note, that we will never ignore any e-mail or contact enquiry sent to us. If you do not receive a reply from us within 24 hours it is either because we have not received your e-mail or you have not received our reply. Unfortunately this is a common Internet problem and it does happen from time to time. Therefore if you do not receive our reply, send us your message again or go to our support forum, register and send a PM to our support team and we will reply. |
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