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Before you contact us, please check if the following information answers your questions:

If you are a buyer and do not know how to download your product, note that the download link will be manually sent to your e-mail, after your payment is approved. For more details please read the information available here.

If you are waiting for the password to unlock the downloaded product file, and it has not been received within 24 hours, please note that due to the fact that you buy our products from 2CheckOut the period before we receive the order approval may take up to 48 instead of 24 hours. This is just a temporary situation and we apologize for the inconvenience.

If you used an AOL or MSN based e-mail to place your order and have not received the sales receipt e-mail, please note that for some reason this e-mail may be put into your SPAM folder. Check if there is an e-mail from us. The same may happen with the e-mail containing the password.

Please note, that we will never ignore any e-mail or contact enquiry sent to us. If you do not receive a reply from us within 24 hours it is either because we have not received your e-mail or you have not received our reply. Unfortunately this is a common Internet problem and it does happen from time to time. Therefore if you do not receive our reply, send us your message again or go to our support forum, register and send a PM to our support team and we will reply.


Use the form below to contact us for more information about our products and services, or about any Partnership Opportunities:

   

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